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Terms & Conditions

Welcome to Ebony Luxe Brands! By accessing or using our website ("Site") and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you may not use our Site or services.

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1. General Information

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Business Name: Ebony Luxe Brands
Registered Address: 70 Nottingham Road, Kensington, Bedfordview, 2191, Johannesburg
Contact Information: ebonyluxebrands@gmail.com | 084 691 7060

Our business operates in compliance with South African laws and regulations.

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2. Eligibility

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By using our Site, you affirm that you are at least 18 years old or have the consent of a parent or legal guardian to use the Site. You also agree to provide accurate, complete, and current information when creating an account or placing an order.

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3. Products and Pricing

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  1. Product Availability: All products displayed on the Site are subject to availability. We reserve the right to limit quantities or discontinue any product without notice.

  2. Pricing: All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. Prices are subject to change without notice.

  3. Product Accuracy: While we strive to display products and descriptions accurately, we cannot guarantee that colors, details, or sizes will exactly match the actual product due to variations in device displays.

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4. Orders and Payments

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  1. Order Confirmation: Once you place an order, you will receive an email confirming your purchase. This email does not constitute acceptance of your order. We reserve the right to cancel orders for any reason, including but not limited to suspected fraud or stock unavailability.

  2. Payment: Payment is required at checkout and can be made through accepted payment methods, including credit/debit cards, EFT, or other methods as specified on our Site.

  3. Refunds and Returns: Please refer to our Returns and Refunds Policy for details on eligibility and processes.

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5. Shipping and Delivery

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  1. Shipping Areas: We deliver across South Africa. Delivery times may vary based on your location.

  2. Shipping Fees: Shipping costs will be displayed at checkout. Free shipping may apply for orders over a certain value, as specified on the Site.

  3. Delivery Time: Estimated delivery times are provided for reference only and are not guaranteed. We are not liable for delays caused by courier services or unforeseen circumstances.

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6. Returns and Exchanges

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  1. Return Policy: Returns are accepted within 3-5 days of delivery for items that are unworn, undamaged, and in their original packaging with tags attached.

  2. Non-Returnable Items: Certain items, such as underwear or personalized products, may not be eligible for returns. Refer to our Returns and Refunds Policy for specifics.

  3. Process: To initiate a return, please contact our support team at ebonyluxebrands@gmail.com and provide your order number and reason for the return.

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7. Intellectual Property

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All content on the Site, including text, images, logos, and product descriptions, is the property of Ebony Luxe Brands or our licensors. You may not reproduce, distribute, or use any content without prior written permission.

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8. User Conduct

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By using our Site, you agree not to:

  1. Use the Site for any unlawful purpose.

  2. Interfere with the operation of the Site, including introducing viruses or malicious code.

  3. Post or transmit offensive, defamatory, or inappropriate content.

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9. Limitation of Liability

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To the extent permitted by law, Ebony Luxe Brands and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our Site, products, or services.

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10. Governing Law

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These Terms are governed by the laws of South Africa. Any disputes arising from these Terms will be resolved in South African courts.

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11. Changes to Terms

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We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our Site. Your continued use of the Site constitutes acceptance of the updated Terms.

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12. Contact Us

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For questions or concerns about these Terms, please contact us:

Email: ebonyluxebrands@gmail.com
Phone: 084 691 7060
Address: 70 Nottingham Road, Kensington, Bedfordview, 2191, Johannesburg

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